Friends & Family Test by Elephant Kiosks

This survey is designed to be conducted as a semi-structured interview with people who have used our services. Staff should feel free to use their discretion to re-word or explain the questions in order to gather useful information that we can then build on in future service development.

You do not have to record verbatim what is said but we would like to elicit some key comments/observations that people make to share with others, so please indicate these using inverted commas.